Warranty cancellationWarranty will be voided if:(a) Product defectiveness occurred after the warranty coverage period agreed;(b) Product was improperly used, altered, modified in any way without previous authorization, exposed to natural conditions unsuitable for the product features, or exposed to any other condition for which Metrofix Technologies could not be deemed liable. Metrofix Technologies will decide at its sole discretion whether to provide warranty coverage or not with a final decision;(c) Product defectiveness is caused by a natural disaster (earthquake, fire, natural electrical discharge/lightning, flood, etc.);Support service procedureIn order to access support service, the customer shall:(a) Keep the product purchase email invoice or other document attached to the product which will be required by Metrofix Technologies; warranty claim request form https://forms.gle/GzAdSFsQhEaTsHPP8Metrofix Technologies may decide, at its sole discretion, to replace the good with a similar or equivalent product.
