ZELÉRA Naturals products are carefully inspected and securely packed before dispatch. As natural beauty and wellness products are consumable items, they do not include a traditional product warranty.
However, we will provide a replacement or suitable resolution if:
You receive an incorrect product.
The product arrives damaged or leaking.
The product has a manufacturing or packaging defect.
Please contact us within 48 hours of receiving your order and provide your order details, along with clear photos or a video of the product and packaging.
Warranty or replacement requests will not apply to:
Products that have been opened, used, or damaged after delivery.
Issues caused by improper storage or usage.
Personal preferences regarding fragrance, texture, or individual results.
Natural variations in colour, aroma, or consistency.
Products purchased from unauthorised sellers.
Approved replacements are subject to product availability. Delivery charges may apply depending on the nature of the request.