Available 24/7 at 07 12 666 666

Seller Hub

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1.0 How to place an Order

1.1 How to Place an Order – Simple Video

Video will available soon

1.2 Single Product Checkout Using "Buy Now"

  1. Select the Quantity
  2. Click Buy Now Button
  3. If you ara an already registered user, Click Login
  4.  If you are a new User, Fill the Form. Following Details are mandetory.
    1. First Name
    2. E-Mail Address
    3. Phone Number
    4. Address 1
    5. City – Select from the list
    6.  After you select the city, Shipping chargers will apear. Select the most preferable shipping provider for you.
    7. Select the most suitable payment method. Visa/Master payments are secured and provided with reputed banks of Sri Lanka. (Tudo is not using third party payment providers)
      You can select installment plans (If Available) at this stage.

    8. Click Place the Order

    9. You will receive the order confirmation via e-Mail and SMS
    10. You have to send us the payment proof for Direct Bank Transfer payment method

1.3. Multiple Product Checkout Using Cart

  1. Add products to the cart using Add to Cart option

  2. Select the checkout from cart button

  3. Follow 3-10 Steps on Section 1.1

2.0 Return Order

2.1 RETURNS Policy

You can request for returns and refunds for,

  1. If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window or our hot line. Your product may be eligible for refund or replacement.
  2. For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty centre (if applicable).

All payments made in case of such return(s), shall be refunded to you within the 7 working days to your bank account.

2.2 Return Process

  1. The product must be fulfil the return policy
  2. Contact Tudo customer care hotline 0712 666 666
  3. If the Tudo request evidence, share images or videos as whatsapp or email
  4. Once Tudo accept your return request, your package will be collected by courier
  5.  If the product meet the QC for return, you can request a new product or cash back

3.0 User profiile

Tudo customers can maintain there user profile with Tudo.LK. Tudo user profile is a hazzle free process and any user can access there orders very easily via user profile.

Any user can complete there orders without prior registering with tudo.lk

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